Refund Policy

Last updated: 2025년 12월 1일

1. Basic Principles

Tayco (hereinafter referred to as the "Company") operates a refund policy for digital content in accordance with the Act on Consumer Protection in Electronic Commerce and the Content Industry Promotion Act. Star Flakes are virtual currency within the Service, and the refund policy varies depending on whether they are used after purchase.

2. Star Flakes Refund Policy

2.1 Full Refund Available (Within 7 Days from Purchase Date)

Full refund is available when all of the following conditions are met:

  • Within 7 days from purchase date
  • When the purchased Star Flakes have not been used at all

Approved refunds for Star Flakes will be cancelled and refunded according to the amount paid at the time of purchase.

※ However, refunds or recovery may be requested in cases of payment errors, service suspension, or non-payment of Star Flakes due to the Company's fault.

※ Refund amounts will be returned to the original payment method and take 5-10 business days.

2.2 Non-Refundable

Refunds are not possible in the following cases:

  • When 7 days have passed since purchase date
  • When any portion of the purchased Star Flakes has been used (e.g., using 1 after purchasing 10, using 1 after purchasing 50+50 package, etc.)
  • Refund requests due to user's simple change of mind (after 7 days)
  • Star Flakes received free through events or promotions

2.3 Validity Period

Matters regarding the validity period of Star Flakes:

  • The validity period of Star Flakes is limited to within 1 year from the purchase date (payment time)
  • The refundable period for Star Flakes is limited to within 7 days from the purchase date
  • If an account is deleted or the Service is terminated, remaining Star Flakes will automatically expire and will not be refunded
  • The Company may change the validity period according to the service operation policy, and in such cases, it will be announced in advance

3. Paid Service Use and Star Flakes Recovery

All paid services such as Life Patterns, This Year's Flow, node axis analysis, Vedic astrology analysis, solar return, lunar return, and Relationship Insights are digital content generated using Star Flakes. Refunds are not possible after generation is completed.

Star Flakes Recovery (Not a Refund):

In the following cases, used (deducted) Star Flakes will be recovered (issued). This is Star Flakes recovery, not a refund:

  • When service generation fails due to technical errors
  • When the service cannot be used due to the Company's fault

※ In the above cases, used Star Flakes will be immediately recovered (issued), and this is not a refund. Recovered Star Flakes will be added back to the account and can be used for other services.

4. Refund Application Method

  1. Apply for refund via email (contact@tayco.kr)
    • Subject: [Refund Request] Order Number
    • Body: Refund reason, order number, payment date, payment amount
  2. Company's review of refund approval (within 3 business days)
  3. If refund is approved, process refund to original payment method
  4. Refund completed (takes 5-10 business days)

5. Refund Processing Period

  • Credit card: 2-7 days after approval cancellation, depending on card company settlement
  • Toss Pay/Kakao Pay: 5-10 business days
  • Star Flakes recovery (when service generation fails due to technical errors): Immediate recovery (Star Flakes issuance, not a refund)

6. Precautions

Precautions when refunding:

  • When applying for a refund, all remaining Star Flakes will be collected
  • Star Flakes usage may be restricted during the refund processing period
  • Star Flakes received as bonuses are excluded from refund targets
  • If false or improper refund applications are made, future service use may be restricted

7. Dispute Resolution

If a dispute arises regarding refunds, the Company and users shall resolve it through mutual consultation in principle. If consultation does not result in a resolution, it can be resolved through dispute mediation organizations such as the Electronic Commerce Dispute Mediation Committee or the Consumer Protection Agency.

8. Inquiries

If you have any inquiries regarding refunds, please contact us below:

Email: contact@tayco.kr
Operating Hours: Weekdays 10:00-18:00 (excluding weekends and holidays)

9. Policy Changes

The Company may modify this refund policy in accordance with relevant laws and policy changes, and will notify users through service announcements from 7 days before the implementation of changes. If the change is unfavorable to users, notification will be made 30 days in advance.

Announcement Date: December 1, 2025
Effective Date: December 1, 2025

Matters not specified in this refund policy follow relevant laws such as the Act on Consumer Protection in Electronic Commerce and the Company's Terms of Service.

Refund Policy | Stellog