Refund Policy

3.1 All Memberships: If you request a refund within 7 days from the payment date and have not used any Membership benefits, the full payment amount is refunded (withdrawal of the order).

3.2 Meaning of benefit use: Benefits are deemed to have been used if you have done any one of the following: used a Report Voucher, generated a Report at the Membership discount price, used a Membership-only service, used the daily free use (Daily Fortune, journal replies (A reply from the stars), or Cosmos), or received the Membership daily check-in reward (5 Star Flakes). However, Membership daily check-in rewards received within 7 days from the payment date are not deemed benefit use.

3.3 "Current month" means the usage cycle in 1-month units counted from the date of joining (payment date).

3.4 Monthly Subscription: Except in cases covered by 3.1, the current month's fee is not refunded (the same applies if you cancel after 7 days have passed from the payment date, even if you have not used the current month's benefits). If you cancel, no payment is made from the next payment date, and you can continue to use the remaining period.

3.5 Yearly Subscriptions and 6-month or 1-year Fixed-Term Memberships: Except in cases covered by 3.1, if you cancel during the usage period, the fees for the remaining months minus a cancellation fee are refunded. The cancellation fee is 10% of the fees for the remaining months. The remaining months run from the month after the current month to the end of the usage period. If you have not used any benefits in the current month, the current month is also counted as a remaining month; if you have used benefits in the current month, even in part, the current month's fee is not refunded. The monthly fee is the payment amount divided by the number of months, with any amount smaller than the minimum unit of the payment currency rounded up (e.g., KRW 99,000 per year is KRW 8,250 per month; $54.99 for 6 months is $9.17 per month). If you have used Report Vouchers received as a joining bonus, the monthly fee for 1 month is deducted from the refund amount for each bonus Report Voucher used.

3.6 If you receive a refund, or cancel during the usage period and receive part of the fee back, any remaining Report Vouchers expire immediately.

3.7 International checkout payments (US dollars) are cancelled and refunded in US dollars. The refunded amount may differ from the amount charged by the card issuer, depending on the exchange rate applied by the card issuer.

3.8 For a Membership paid through Google Play, you may apply through Google Play's refund procedure, and you may also contact the Company. If a refund is made through Google Play, the Company reclaims the benefits granted through that payment (including remaining Report Vouchers).

3.9 If you could not use the Membership due to reasons attributable to the Company, regardless of the above criteria, the Company will refund the amount corresponding to the period you could not use or extend your Membership by that period.

3.10 Member withdrawal is deemed a cancellation during the usage period. For Yearly Subscriptions and Fixed-Term Memberships, the fees for the remaining months minus a cancellation fee of 10% of those fees are refunded in accordance with 3.5, and for Monthly Subscriptions, no payment is made from the next payment date. Remaining Report Vouchers expire upon withdrawal. Google Play Subscriptions are not automatically cancelled by member withdrawal, so you must cancel the Subscription in Google Play before withdrawing. For amounts charged after withdrawal because the Subscription was not cancelled, you may apply for a refund through the procedure in 3.8.

4.1 Report Vouchers and Cosmos Tickets received through events or rewards, and Top-up Bonuses, are not exchanged for cash. Report Vouchers received through a Membership are governed by Section 3.

4.2 If Report generation fails due to a technical error but a Voucher has been used, the Company will restore the Voucher to your account after verification.

4.3 If a payment through which Vouchers or a Top-up Bonus were received is refunded, the Company reclaims any remaining Vouchers and Top-up Bonus Star Flakes received through that payment.

4.4 Unlimited Cosmos Pass (1 day): If you request a refund within 7 days after purchase and have not asked any Cosmos question with the Unlimited Cosmos Pass, the full amount is refunded. Once you have started using it, it cannot be refunded; this is displayed before purchase.

4.5 Direct Report Payment: If you request a refund within 7 days after payment and have not yet generated the Report with the Purchased Voucher (including where the Purchased Voucher was returned to you because generation failed), the full amount is refunded. Once Report generation has started, the provision of digital content is deemed to have begun and withdrawal of the order is restricted; the Company displays this before payment and obtains your consent. However, if the Company fails to provide the Report for reasons attributable to the Company, the payment is refunded regardless of the period.

4.6 Charts for Another Date: Charts for Another Date are sold per date and time. A Chart for Another Date purchased by direct payment is opened upon payment, so the provision of digital content is deemed to have begun and withdrawal of the order is restricted; the Company displays this before payment and obtains your consent. A Chart for Another Date opened with Star Flakes is treated as a use of those Star Flakes and is not refunded under 2.2. However, if you purchased the same Chart for Another Date twice, or if the Company fails to provide the Chart for Another Date for reasons attributable to the Company, the Company will refund the payment or restore the Star Flakes used after verification.

All paid services such as Destiny Report, New Year Fortune, Node Axis Analysis, Vedic Astrology analysis, Solar Return, Lunar Return, and Synastry analysis are digital content generated using Star Flakes or Vouchers, or through direct payment. Refunds are not possible after generation is completed.